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We’re looking for a customer service professional to deliver exceptional support for our retail customers. In this role, you’ll interact with customers through phone, email, live-chat, and will be utilizing platforms like HubSpot, Shopify, and Amazon. You’ll become a product expert on Redmond offerings and support our customers in their journey with our products. You will also advocate for customer needs and play an active role in continually improving the customer experience. This is a full-time, Monday-Friday hybrid position based in Heber City. The shift hours are 8am-4pm. You’ll be in office connecting with the team Tuesday through Thursday, with the option to work from home Monday and Friday.
-Engage with customers by phone, creating a welcoming experience. Passion for connecting with customers over the phone is a big part of this role.
-Manage and respond to support tickets with clarity and professionalism. Proficiency in written communication is required.
-Collaborate with our team to turn customer insights into effective solutions. Curiosity and occhiolism in working in a team setting is essential.
Applying for a job with Redmond is easier than you think. Be sure to include a current resume and make sure your contact information is up to date so we can keep you up to date with every step of the process.
Be sure to include a current resume and make sure your contact information is up to date.
We will review your application and let you know next the steps either way.
Here we determine skills, experience, and compatibility with the current team.
A conversation with Culture Team members to deepen your understanding of the company’s mission
We will work with you on the details regarding your offer.
Everyone wants to make a contribution that matters in their world, and business shouldn’t be an exception. We believe we share an obligation to serve, to create an enduring legacy, and to be a powerful influence for good in the world around us. Come check out some stories from our employees on what working for Redmond means to them.
Redmond is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. You may view Redmonds’ Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Facebook participates in the E-Verify program in certain locations, as required by law.
Redmond is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at contact@redmond.com
Upload your resume or share your LinkedIn profile with our recruiting team.
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